It’s easier to make a sale when your customers feel supported, and word-of-mouth marketing after an extraordinary experience is one of the best pitches on the market. Not only that, but if your customer service team does a fantastic job, it may help boost your other teams’ effectiveness. Not only does it feel good to be helpful, but it is a key differentiator, as the following customer service statistics show.Ĭustomer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. It’s our job every day to make every important aspect of the customer experience a little bit better.” –Jeff BezosĮveryone wants to be known for providing excellent customer service. “We see our customers as invited guests to a party, and we are the hosts.
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